requ 0.1
# Operating model published by Safe Ship Moving Services. Read by Requstory and AI agents.
# Safe Ship is a licensed interstate household goods broker (USDOT 3475743, MC 1139083).
# It arranges moves through FMCSA-authorized motor carriers. It does not operate trucks,
# employ moving crews, or perform pickup, packing, storage, or delivery.
# requstory-map: rq-967b1f1841ae
# updated: 2026-11-02
# The Chief Operating Officer owns move coordination, carrier partnerships, claims
# advocacy, and compliance. Sales collects the arranging deposit. Marketing and
# Technology owners match the public leadership page.

org "Safe Ship Moving Services"

team customer "Customer" type=customer
team sales "Sales"
team move_coordination "Move coordination" owner="Chief Operating Officer"
team carrier_partnerships "Carrier partnerships" owner="Chief Operating Officer"
team claims_advocacy "Claims advocacy" owner="Chief Operating Officer"
team compliance "Compliance" owner="Chief Operating Officer"
team marketing "Marketing" owner="Chief Marketing Officer"
team technology "Technology" owner="Chief Technology Officer" note="Builds Move Manager for customers and the Carrier Ops app for the carrier network."
team motor_carriers "FMCSA-authorized motor carriers" type=external note="The assigned carrier performs the physical move under its own tariff. Safe Ship does not operate these trucks."

process sales "Estimate the move from inventory, dates, and access"
process sales "Book the move"
process sales "Collect the arranging deposit"
process move_coordination "Match the booked move with a carrier"
process move_coordination "Coordinate dates, access, and customer updates through delivery"
process carrier_partnerships "Vet carrier licensing, insurance, and performance"
process carrier_partnerships "Assign the shipment to a carrier"
process claims_advocacy "Help the customer with loss or damage"
process compliance "Review customer interactions and carrier service issues"
process marketing "Publish moving guidance and send customers to a quote"
process technology "Run Move Manager and the Carrier Ops app"
process motor_carriers "Pick up, transport, and deliver household goods"
process motor_carriers "Pack, store in transit, or transport a vehicle when the customer orders those services"

handoff marketing -> sales : "Quote request"
handoff customer -> sales : "Move details and inventory"
handoff sales -> carrier_partnerships : "Booked move"
handoff carrier_partnerships -> motor_carriers : "Assigned shipment"
handoff motor_carriers -> move_coordination : "Pickup and delivery status"
handoff customer -> move_coordination : "Schedule or access change"
handoff customer -> claims_advocacy : "Loss or damage report"
handoff claims_advocacy -> motor_carriers : "Claim for the carrier to resolve"
handoff move_coordination -> compliance : "Service issue to review"

stage "Get a quote" : customer, sales
stage "Book the move" : customer, sales
stage "Carrier assigned" : carrier_partnerships, motor_carriers
stage "Pickup" : motor_carriers, move_coordination
stage "In transit" : motor_carriers, move_coordination, technology
stage "Delivery" : motor_carriers, move_coordination
stage "After delivery" : claims_advocacy, compliance