Cancellation Policy
Safe Ship Moving Services — safeshipmoving.com
How Our Fee Works
It has been disclosed that the fee collected by Safe Ship Moving Services is a broker fee. This is our fee for arranging a fully licensed and insured motor carrier to move and handle your household goods and possessions.
The carrier charges will be paid C.O.D. (unless arranged in advance to pay by credit or debit card) by you, the customer, to the independently owned carrier in two payments. The first half is due upon pickup and the second half is due upon delivery of your household goods at the intended destination address.
Safe Ship Moving Services does not participate in the collection of carrier payments nor do we share in the proceeds of carrier charges. You are aware that these are separate transactions between you and the carrier, which is a different business entity.
Non-Refundable Broker Fee & Cancellation Window
Since our fee for service begins immediately, you understand and agree to our broker fee being non-refundable with no exceptions 72 hours after signing your bill of lading.
In accordance with U.S. Code 49 CFR § 375.505(h), an estimate or order may not be canceled and deposits are not refundable outside the three-day window, or after the mover has begun the physical moving services, including but not limited to: packing, loading, storage, transportation to and from the pick-up or delivery address, etc.
Services may not be canceled after the customer’s property has been loaded on the truck. By signing this cancellation policy you are agreeing to the statements within.