Licensed Moving Broker

DOT: 3475743

MC:1139083-B

INSTANT MOVING QUOTE

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Table of Contents 

General Requirements –

Regulations and Interstate Transportation –

Legitimate Movers and Brokers –

Customer’s Responsibilities –

Estimates  –

Binding Estimates –

Non-Binding Estimates  –

Refund Policy for Various Payment Methods-

Your Mover’s Liability and Your Claims –

Full (Replacement)Value Protection –

Waiver of Full (Replacement) Value Protection (Released Value of 60 cents per pound per article) –

Third Party Insurance –

Reducing your Mover’s Normal Liability –

Loss and Damage Claims –

Delay Claims –

Moving Paperwork –

Authorized Motor Carriers –

Order for Service –

Inventory –

Bill of Lading –

Freight Bill –

Weight Tickets –

Collection of Charges –

Transportation of your Shipment –

Pickup and Delivery –

Early Delivery –

Storage in Transit –

Weighing Shipments –

Resolving Disputes with your Mover –

Important Points to Remember –

Definitions used in this Booklet –

 

 

General Requirements 

The Federal Motor Carrier Safety Administration’s (FMCSA) regulations protect consumers of interstate moves and define the rights and responsibilities of consumers (shippers) and household goods carriers (movers) .
 
The household goods carrier gave you this booklet to provide information about your rights and responsibilities as an individual shipper of household goods . Your primary responsibilities are to ensure that you understand the terms and conditions of the moving contract (bill of lading), and know what to do in case problems arise . 
 
The primary responsibility for protecting your move lies with you in selecting a reputable household goods mover or household goods broker, and making sure you understand the terms and conditions of your contract and the remedies that are available to you in case problems arise .

Regulations and Interstate Transportation 

FMCSA’s regulations apply to motor carriers that engage in the interstate transportation of household goods and brokers that arrange for such transportation . These regulations require your mover to perform certain services and provide you with specific documents . The regulations only apply to your mover when the mover transports your household goods by motor vehicle in interstate or foreign commerce.
that is when you move from one State to another or internationally .
The regulations do not apply when your move takes place within a commercial zone (defined at the end of this booklet) or between two points in the same State .
 

Legitimate Movers and Brokers 

Legitimate movers and brokers are registered with FMCSA to engage in interstate operations involving the interstate transportation of household goods . 

A legitimate mover explains whether they are a broker or a mover . A household goods broker arranges for the transportation of your shipment but does not provide line-haul transportation . A household goods mover actually transports your shipment . 

Household goods brokers or movers must provide you with basic information before you move . 

You should expect to receive the following information: A written estimate 

The “Ready to Move” Brochure (or a web link, if you prefer) 

Information about the mover’s arbitration program 

Written notice about access to the mover’s tariff 

The process for handling claims 

This booklet, “Your Rights and Responsibilities When You Move” (or a web link, if you prefer)

You should avoid brokers and movers that are not registered with FMCSA, refuse to perform a physical survey of your household goods, 

and require cash only transactions . 

You can determine if your broker or mover is registered with FMCSA by accessing www.protectyourmove.gov, or calling FMCSA at (202) 366-9805 for licensing and (866) 637-0635 for insurance information . 

 

Customer’s Responsibilities 

As a customer, you have responsibilities both to your mover and yourself . They include: 

Reading all moving documents issued by the mover or broker . 

Being available at the time of pickup and delivery of your shipment . If you are not available you should appoint a representative to act on your behalf . 

Promptly notifying your mover if something has changed regarding your shipment (i .e . move dates, additional items) . 

Making payment in the amount required and in the form agreed to with the mover . 

Promptly filing claims for loss, damage or delays with your mover, if necessary . 

Estimates 

The two most important things to understand for your interstate move are: the types of estimates offered and the mover’s liability in the event of loss or damage . As you read further, you will discover that movers offer different types of estimates – binding and non-binding . The type of estimate you select determines how the charges for your shipment will be calculated . The estimate provided by your mover will notify you of the two liability coverage options: Option 1 – Full (Replacement) Value Protection and Option 2 – Waiver of Full (Replacement) Value Protection (60 cents per pound) . The mover’s liability is discussed in detail in the next section . 

FMCSA requires your mover to provide written estimates on every shipment transported for you . Your mover’s verbal quote of charges is not an official estimate since it is not in writing . Your mover must provide you with a written estimate of all charges including transportation, accessorial and advanced charges (defined at the end of this booklet) . This written estimate must be dated and signed by you and the mover . 

The estimate provided to you by your mover will include a statement notifying you of two options of liability coverage for your shipment: Full (Replacement) Value Protection and Waiver of Full (Replacement) Value Protection, Released Value of 60 cents per pound per article . 

If you are moving from a location within a 50 mile radius of your mover’s (or its agent’s or broker’s) place of business, the estimate must be based on a physical survey of your household goods, unless you waive this requirement in writing before your shipment is loaded . 

Please be aware that a household goods broker may only provide an estimate on a mover’s behalf if it has a written agreement with the mover and uses the mover’s published tariff . 

You and your mover may agree to change an estimate of charges based on changed circumstances, but only before your shipment is loaded . Your mover may not change an estimate after loading the shipment . There is more information about changes to estimates in the following sections . 

Never sign a blank or incomplete estimate. Movers may not require you to sign blank or incomplete estimates . Unscrupulous movers could use the blank or 

incomplete estimate to change the terms of your move, including the cost, without your knowledge or consent . 

Binding Estimates 

A binding estimate guarantees that you cannot be required to pay more than the amount on the estimate . However, if you add additional items to your shipment or request additional services, you and your mover may: agree to abide by the original binding estimate, negotiate a new binding estimate or convert the binding estimate into a non-binding estimate . 

If the mover does not give you a new binding estimate in writing, or agree in writing to convert the binding estimate to a non-binding estimate before your goods are loaded, the original binding estimate is reaffirmed . Under these circumstances, your mover should not charge or collect more than the amount of the original binding estimate at delivery for the quantities and services included in the estimate . 

If there are unforeseen circumstances (such as elevators, stairs, or required parking permits) at the destination the mover can bill you for these additional expenses after 30 days from delivery . Charges for services required as a result of impracticable operations (defined at the end of this booklet) are due at delivery, but may not exceed 15 percent of all other charges due at delivery; any remaining charges will be billed to you with payment due in 30 days . 

If you are unable to pay 100 percent of the charges on a binding estimate, your mover may place your shipment in storage at your expense until the required charges (including the cost of the storage) are paid . 

Your mover may charge a fee to prepare a binding estimate . 

Non-Binding Estimates 

A non-binding estimate is intended to provide you with an estimate of the cost of your move . A non-binding estimate is not a guarantee of your final costs, but it should be reasonably accurate . The estimate must indicate that your final charges will be based upon the actual weight of your shipment, the services provided, and the mover’s published tariff . Therefore, the amount of your mover’s non-binding estimate may be different than the amount you ultimately have to pay . 

A non-binding estimate must be in writing and clearly describe the shipment and all services provided . Under a non-binding estimate, the mover cannot require you to pay more than 110 percent of the original estimate at the time of delivery . This does not excuse you from paying all of the charges due on your shipment . The mover will bill you for any remaining charges after 30 days from delivery . 

Your mover must give you possession of your shipment if you pay 110 percent of a non-binding estimate or 100 percent of a binding estimate, plus 15 percent of the impracticable operations charges (if applicable) . If your mover does not relinquish possession, the mover is holding your shipment hostage in violation of Federal law. 

Refund Policy for Various Payment Methods

Check and E-Check Payments

Clearance Period: All checks, including e-checks and paper checks, are subject to a clearance period of 7-10 business days. Refunds will not be processed until the funds have successfully cleared.

Refund Initiation: Once the clearance period is complete and the funds have been verified, Safe Ship Moving Services will initiate the approved refund.

Case-by-Case Exceptions: While the 7-10 business day clearance period is standard, exceptions may be made on a case-by-case basis, subject to management approval.

Wire Transfers

Clearance Period: Wire transfers are subject to a 3-5 business day clearance period.

Refund Initiation: Refunds for wire transfers will be initiated after the clearance period and upon approval.

*Refund Delivery*

Address Confirmation: Prior to issuing any refund, Safe Ship Moving Services will contact the customer to confirm a valid mailing address. The customer must provide this information for the refund to be processed.*

By making a payment to Safe Ship Moving Services, you agree to this refund policy.

 

Your Mover’s Liability and Your Claims 

In general, your mover is legally liable for loss or damage that occurs during the transportation of your shipment and all related services identified on the bill of lading . 

The extent of your mover’s liability is governed by the Surface Transportation Board’s Released Rates Order . You may obtain a copy of the current Released Rates Order 

by visiting the Surface Transportation Board’s website at: http://www.stb.dot.gov/ Decisions/readingroom.nsf/(search-10.192.5.24-19306)?OpenView&Count=5000 . In addition, your mover may, but is not required to, offer to sell you separate third-party liability insurance . 

All moving companies are required to assume liability for the value of the household goods they transport . However, there are two different levels of liability that apply to interstate moves Full (Replacement) Value Protection and Waiver of Full (Replacement) Value Protection – Released Value . It is important you understand the charges that apply and the amount of protection provided by each level . 

Full (Replacement)Value Protection 

This is the most comprehensive option available to protect your household goods, but it will increase the cost of your move . The initial cost estimate of charges that you receive from your mover must include this level of protection . Your shipment will be transported at this level of liability unless you waive Full Value Protection . Under your mover’s Full Value Protection level of liability, subject to the allowable exceptions in your mover’s tariff, if any article is lost, destroyed or damaged while in your mover’s custody, your mover will, at its option, either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by your mover, or pay you for the cost of such repairs; or 2) replace the article with an article of like, kind and quality, or pay you for the cost of such a replacement . 

The exact cost for your shipment, including Full Value Protection, may vary by mover and may be further subject to various deductible levels that may reduce your cost . 

The minimum level for determining the Full Value Protection of your shipment is

$6 .00 per pound times the weight of your shipment .  Your mover may have a higher minimum value or you may declare a higher value for your shipment (at an additional cost) . The charges that apply for providing Full Value Protection must be shown in your mover’s tariff . Ask your mover for the details under its specific program . 

Under this option, movers are permitted to limit their liability for loss or damage to articles of extraordinary value, unless you specifically list these articles on the shipping documents . An article of extraordinary value is any item whose value exceeds $100 per pound (for example, jewelry, silverware, china, furs, antiques, oriental rugs and computer software) . Ask your mover for a complete explanation of this limitation before your move . It is your responsibility to study this provision carefully and to make the necessary declaration . 

Waiver of Full (Replacement) Value Protection (Released Value of 60 cents per pound per article) 

Third Party Insurance 

Released Value is minimal protection; however, it is the most economical protection available as there is no charge to you . Under this option, the mover assumes liability for no more than 60 cents per pound, per article . For example, if a 10 pound stereo component valued at $1,000 were lost or destroyed, the mover would be liable for no more than $6 .00 (10 pounds x $ .60) .  Obviously, you should think carefully before agreeing to such an arrangement . 

If you purchase separate third party cargo liability insurance from, or through your mover, the mover is required to issue a policy or other written record of the purchase and to provide you with a copy of the policy or other document at the time of purchase . If the mover fails to comply with this requirement, the mover is liable for any claim for loss or damage attributed to its negligence . 

Shipments transported under a mover’s bill of lading are subject to arbitration in the event of a dispute over loss or damage claims . However, disputes with third party insurance companies might not be subject to arbitration in the event of disputed loss and damage claims as those companies are not within the jurisdiction of the FMCSA . Third party insurance companies are subject to the regulations of the States in which they are licensed . 

Reducing your Mover’s Normal Liability 

The following are some actions that may limit or reduce your mover’s liability for loss or damage to your household goods: 

1 . Your acts or omissions cause the loss or damage to occur . For example, improper packing of containers you pack yourself do not provide sufficient protection or you include perishable, dangerous, or hazardous materials in your shipment without your mover’s knowledge . Federal law forbids you to ship hazardous materials in your household goods boxes or luggage without informing your mover . 

2 . You chose the Waiver of Full Value Protection – Released Value level of liability (60 cents per pound per article) but ship household goods valued at more than 60 cents per pound per article . 

3 . You declare a value for your shipment which is less than the actual value of the articles in your shipment . 

4 . You fail to notify your mover in writing of articles valued at more than $100 per pound . (If you do notify your mover, you will be entitled to full recovery up to the declared value of the article or articles, not to exceed the declared value of the entire shipment .) 

Loss and Damage Claims 

Movers customarily take every precaution to make sure that while your shipment is in their possession, no items are lost, damaged or destroyed . However, despite the precautions taken, articles are sometimes lost or destroyed during the move . You have the right to file a claim with your mover to be compensated for loss or damage . 

You have 9 months from the date of delivery (or in the event of loss for the entire shipment, from the date your shipment should have been delivered) to file your claim . 

The claim must be submitted in writing to your mover or to your mover’s third party company for claim processing . After you submit your claim, your mover has 30 days to acknowledge receipt of it . The mover then has 120 days to provide you with a disposition . The mover might be entitled to 60-day extensions if the claim cannot be processed or disposed of within 120 days . 

Delay Claims 

Delay claims are processed when you have contracted with your mover for guaranteed service for pickup and delivery . Your mover will outline on the bill of lading any penalty or per diem entitlements when there is a pickup delay and/or delivery delay . 

Moving Paperwork 

Do not sign blank or incomplete documents. Verify that the documents are complete before you sign them . The only information that might not appear in your moving paperwork are: the actual weight of your shipment, in the case of a non- binding estimate, and unforeseen charges that occur in transit . 

Authorized Motor Carriers –

A properly licensed interstate broker, Safe Ship Moving Services, is not a motor carrier and will not transport an individual shipper’s household goods, but will coordinate and arrange for the transportation of household goods, and additional services, by an FMCSA authorized motor carrier.

Company NameDOT NUMBERMC NUMBER
101 Movers LLC40245561518889
13 TMT LLC39437191465468
FIRST CHOICE MOVERS1473292556261
1ST CLASS MOVING INC2086561728169
1st Generation Moving2104316735119
404 Movers Inc241518176396
500 Move, LLC1078585448861
Seven Stars Movers32680921031231
SEVENTH GENERATION MOVING & STORAGE LLC32556461025443
A2B Moving and Storage Inc.311040082387
A2 MOVING LLC31093781372431
ABC MOVING SYSTEMS INC2437030840430
ABC MOVERS LLC37639701362755
Accessible Movers34888851147567
Accolade Moving And Storage33683451079608
AE MOVING AND STORAGE LLC304295245650
AFFORDABLE MOVING SERVERSIS1095485448190
AIR 1 MOVING & STORAGE INC1095485450837
Aknazar Moving LLC36481431263111
Allens Moving and Storage inc34265571109062
ALL MOVING RELOCATION305222150426
ALL OVER THE STATE2258113770623
All Seasons Van lines llc37967841364977
ASM LLC DBA All Service Moving1863079722865
ALL STAR MOVING AND STORAGE LLC38968671434372
ALL STATE MOVING SERVICES INC36573401262987
ALL US MOVING INC37788461351982
ALL YEAR MOVING AND STORAGE INC33559301083305
A&L MOVING & STORAGE LLC37230541410693
Alpha Moving Services LLC38239691384692
All Together Movers llc38702041416673
ALWAYS AFFORDABLE MOVING & STORAGE, INC. DBA EAST COAST VAN LINES1458907551161
AMB MOVING & STORAGE INC38396361395855
NELSON A AMAYA DOMINGUEZ34269341109543
American Budget Van Lines llc2449489848507
AMERICAN HOME RELOCATION INC305962354429
DERRIC P. FOZARD DBA APARTMENT MOVERS PLUS615528294758
KNIGHTS USA VAN LINES, INC. DBA AMERICAN KNIGHTS MOVING1977907940017
AMERICAN MOVERS LLC2881032966817
AM MOVING SERVICES INC34990521154247
AMS aka ATLAS MOVING SYSTEMS aka Transit Moving Systems2800753934364
A and G Moving LLC35989371221716
ANGELENO MOVERS LLC DBA MOVERS NEAR ME36400431253412
A & N MOVING & STORAGE INC39072171441218
DERRIC P. FOZARD DBA APARTMENT MOVERS PLUS615528294758
APIKAUSA RELOCATION SERVICES LLC38035241369911
INTEGRITY VAN LINES INC DBA A PLUS MOVING AND STORAGE300626826730
APX MOVING DBA ROLAND MOVING34586441128293
ARENA VAN LINES INC32493561022259
ASHER MOVERS LLC36852211283399
A&S PACKERS AND MOVERS LLC DBA COZY MOSY PACKING AND MOVING40017871504521
ATLANTIC GROUP USA LLC32136201044035
ATLANTIS VAN LINES INC.1022698424552
ATLANTIS PRO MOVING AND STORAGE LLC35276111173176
A TO Z MOVING & STORAGE INC1732923634863
THE CHIARELLA GROUP DBA BAY AREA EXPRESS MOVING31776081013215
BENTLEY MOVING & STORAGE CORP40485681533624
BEST AMERICAN MOVING LLC39850951493318
EXPRESS MOVING NETWORK INC DBA BEST MOVING VAN LINES1778644648802
MSN LOGISTICS GROUP INC313736796898
BLUESTARMOVERSLLC3154394137828
BLVD MOVING2892909971895
BMR MOVING INC35172211166163
SALAM TRADE WORLD LLC DBA BRAVO MOVING34251611108273
BRISTOL MOVERS & STORAGE CORP36049321225822
BROOKLYN MOVING INC312064487764
BULL DOG MOVING & STORAGE INC39026981438240
WHITE GOLD MOVING & STORAGE INC2480884858559
CITA VAN LINES INC29574152708
CITY LIGHT MOVERS INC36104281229578
WE CARE VAN LINES, INC. DBA COACH USA MOVING AND STORAGE2372043813905
SOUTHWEST MOVERS DBA COAST 2 COAST MOVERS & RE- LOCATORS CO300553726353
COBRA VAN LINES LLC2635362917681
COLE GROUP LLC DBA COLE MOVING AND TRANSPORTATION SERVICE1185297523766
CONDOR TRUCKING, LLC2263521771239
CR7 MOVING AND STORAGE LLC302495936409
CROSS COUNTRY MOVING LLC2022745711417
VALLEY PROPERTIES LLC DBA CROSSTOWN VAN LINES34988831154146
CRYSTAL MOVERS INC38806251423659
D&H EXPRESS MOVING LLC29584723269
D & J MOVING LLC DBA DIRECT RELOCATION SERVICES300093124036
DNL EXPRESS MOVING LLC38703571416795
DSY MOVING LLC39000541436496
DUNAMIS MOVING AND STORAGE LLC37001771296358
DYNAMIC DYNASTY MOVING LLC37097151301468
EAGLE EYE MOVING LLC3167171115761
EAGLE MOVING AND TRUCKING LLC36475531255994
EARLY BIRD MOVING & LOGISTICS LLC32767581035360
EAST COAST MOVING GROUP INC32380501016506
EAST WEST MOVING INC33506611071178
EASY MOVERS INC38322901390668
Easy Road Moving and Storage inc34917811149461
EAZY MOVING CORP2336118797646
EF WORLD TRANSPORTATION LLC38610441410469
ELITE PRO MOVERS INC37542121333903
ELK MOVING & HAULING INC33148921053660
E&L MOVERS LLC38248491385328
EMPIRE MOVING GROUP LLC33045461422343
ENCORE MOVING & STORAGE LLC2864933959983
ENRG VANLINES35723211203760
ERNEST MOVING & STORAGE INC33902071229311
EVERGREEN RELOCATION, LLC DBA PRIMELINE VAN LINES306187255745
EVERYTHING GOES RELOCATION SERVICES LLC32921701284724
BLEUS PARADISE LLC DBA EXPRESS VAN LINE2047578715767
EXPRESS VAN LINES MOVING AND STORAGE LLC35441711184480
EXPRESS MOVING GROUP LLC DBA EXPRESS VAN LINES40141631512255
EZ MOVING AND HAULING LLC32224551008772
EZ MOVERS & STORAGE LLC38892251429344
EZPZ MOVING SERVICES LLC40036091505433
FAIR RATE MOVERS LLC2949912998688
FAIR & SQUARE TRANSPORTATION LLC2548291887528
FAMILY VAN LINES INC35107891161988
FASTBREAK DELIVERY INC DBA FASTBREAK MOVERS36835061282187
FAST TRANSPORTATION LLC38831871425325
FATHER AND SONS MOVING INC38319411390398
FINE EXPRESS INC2433141838918
JUDE 1 INC DBA FINESSE MOVING & STORAGE34681921134323
1ST CLASS MOVING & STORAGE LLC40372011526811
FIRST-RATE MOVING & STORAGE LLC35300481174868
FLASH MOVING & STORAGE INC310637780331
FLASH BOYS MOVING LLC36925331288782
FRAGILE MOVING INC2921892985509
FRIENDS MOVING INC38640521412495
FRONT LINE MOVING & STORAGE LLC38208381382556
NEW FUTURE MOVING AND STORAGE LLC35743861205130
GEO VAN LINES LLC2952490999676
GIN & LOU MOVING AND STORAGE LLc37246951312428
GLOBAL MOVING LLC2944979996670
G & M MOVING AND STORAGE CORP DBA NORTH AMERICAN MOVING SYSTEMS2420083833481
GOD WILL PROVIDE INC37750491349215
GOLDEN VAN LINES LLC3267076103793
GOOD FRIENDS MOVERS LLC39216531450729
GOOD MOVERS USA LLC38262801386373
GRAND AMERICAN MOVERS LLC38073331372635
GREEN PLANET MOVERS LLC2441567842290
H & K MOVING AND STORAGE LLC39600041476494
HAYK’S TRANSPORTATION INC DBA HAYK MOVING35227571169896
HERCULES MOVERS & PACKERS INC25620741162881
HERE TO THERE MOVING & STORAGE LLC37335731318890
BERGER MOVING INC DBA HERITAGE MOVING & STORAGE33495071070610
HERMES MOVING AND STORAGE DBA PRIMELINE VAN LINES300096624054
HOUSEHOLD GOODS MOVING EXPERTS – HGME DBA MSP MOVING SERVICES32203431007209
H & G MOVING SERVICES LLC37109531302364
HOLLYWOOD VAN LINES LLC37946901401809
HOME & OFFICE MOVERS34154371102472
IDEAL MOVING AND STORAGE INc1664920612157
IN AND OUT MOVING LLc32406151141151
Indeed Storage and Moving  
INFINITY MOVERS LLC36865911284432
AH SERVICES INC DBA INSTA MOVERS308011266212
IQ MOVING&STORAGE INC37730521347715
JACKSON MOVERS LLC313812697376
J & B RELOCATION LLC32092561002212
J&D INTRACONTINENTAL LLC DBA JDI MOVING34665341133284
JG TRANSPORTATION LLC DBA J. GENTLE VAN LINES1977019878945
JJ MOVING AND STORAGE LLC37126971303634
JR MOVING CORP2950322998851
JUSTPRO MOVING LLC39250311453012
KAVOD MOVING LLC37789621352052
KANGAROO VAN LINES INC.2513725871984
KAZTURK LINES LLC39374561461237
KIMVIK CORPORATION32900701041713
KIPER MOVING AND TRANSPORTATION LIMITED LIABILITY COMPANY DBA ARNOLD’S MOVING32837051038607
KURT TRANSPORTATION LLC34918581149518
BUDGET EXPRESS MOVING & STORAGE INC DBA LOS ANGELES TRANSFER AND STORAGE1159748466131
LEGENDS MOVERS RELOCATION LLC35489801332874
LIFETIME MOVERZ LLC25317871238525
LOGISTIC UNION INC36934681289452
LONG DISTANCE VANLINES INC35024391156525
LUXURY INTERSTATE MOVERS LLC39531151471873
amirhon express llc39128831444978
LUXURY VAN LINES LLc2131013742252
MAO’S MOVING INC37115161421807
Map Express Logistics27997311019167
Map moving & Storage2444132843334
MASON’S MOVING SERVICES LLC2874078964152
MBC 4 MOVING INC39752031487642
MB Transportation Services LLC36788881278704
MC MOVERS LLC2538365882866
MD Mover39209161450240
METICULOUS MOVING LLC37376381321840
Midwest Moving and Storage LLC37324961318119
Miller Movers Inc35704611202531
Mission Transportation, Inc.2931438989917
MMB MOVERS LLC34736611137732
Monarch Van Lines311924686972
Monster Moving LLC33410801066409
MOONLION MOVERS LLC32606701027857
Moving Depot2824944942730
Move Pro LLC27586911352549
MOVE RIGHT VAN LINES LLC36742621275668
MOVERS ON THE WAY & STORAGE LLC35879431214240
MOVING SERVICES DSM, LLC2874251964240
T&E MOVING AND STORAGE L.L.C36990921293570
MOVING LOGISTIC INC38865981427572
MOVING MAN INC37646971341637
MOVING MANIA INC1750338640701
MOVEMENT PRO VAN LINES LLC35385331180579
MOVING PROS38032341369709
MT MOVERS AND STORAGE LLC29575192764
NAAATS INC35879191214226
NATIONWIDE MOVING & STORAGE LLC38412001396959
VERONICA J RODRIGUEZ38817131424359
NEW EVOLUTION INC33458001070762
DOMUS LOGISTICS INC37561971335378
NIGHT OWL MOVING LLC38357751393087
NON-STOP MOVING INC34917681149454
OASIS CA TRANSPORTATION INC2786368916575
OKAMI EXPRESS INC.3159876508237
ONE CIRCLE MOVING AND STORAGE LLC33365891064167
ONE COAST MOVING LLC38128281376700
ONE EAGLE TRANSPORT INC DBA ONE EAGLE TRANSPORT INC37219391310411
ONE WAY VAN LINES LLC307881665466
OPEN ROAD RELOCATION LLC39201121449728
ORDO GROUP INC36824511281439
OUT OF STATE MOVING SERVICES INC2461723850606
AMERICAN PACIFIC TRANSPORTATION2524958877358
PACKHORSE MOVING LLC\35246661171188
PACK MASTER MOVERS LLC37574371336299
PANAMERICANA SERVICES LLC38418161397389
PANTHERS MOVING & STORAGE INc299321220086
PARAGON MOVING & STORAGE INC309574374524
PEARSON TRANSPORT LLC2483422859510
PERFECTLY FAST MOVING LLC35164891197500
PETRA MOVING LLC35130421163487
PETRA PRO MOVERS LLC39658581480430
KINGS VAN LINE, LLC DBA PINK VAN LINES33385841065192
PLATINUM MOVING & STORAGE LLC38204261382266
PLYMOUTH VAN LINES INC37574911336333
APX VAN LINES LLC DBA POLE POSITION CARRIERS37515341331963
PURPLE QUEEN VAN LINES INC DBA POSH MOVING & STORAGE40175041514430
PREMIER NATION MOVING INC35459451185719
PRIMAVERA MOVERS LLC36635651267570
PRIME RELOCATION SERVICE INC35740641204912
PRIME MOVING & STORAGE LLC35414371182597
PRIME RELOCATIONS INC806005358641
PRINCZ MOVERS LLC38114641375715
PRO MOVERS INC36684171271086
PRO MOVING & STORAGE LLC32436961019330
PRONTO MOVING & STORAGE INC36783241278278
PRO QUALITY RELOCATION LLC39452841466494
PROSMARTSERVICE LLC2466905852732
PROSPERITY MOVING AND STORAGE INC37403531323814
PRIME TRANSPORTATION NV LLC DBA PT VAN LINES37771931350780
PVG TRUCKING INC. DBA LONG DISTANCE MOVERS USA2338933870581
QARYAT MOVERS LLC39805071491207
QUALITY MOVING SERVICES LLC2095236731441
QUALITY MOVING AND STORAGE LLC39749941486560
RADIUS MOVING AND STORAGE CORPORATION DBA ELITE MOVERS2530653879386
RADO EXPRESS LOGISTICS INC37871361357885
RAMBO 121 LLC DBA RAMBO 12136834331384957
RAPID RELOCATION LLC37663741342864
RASHA MOVING LLC37788231351966
GRACIELA PEREZ DBA READY SET GO MOVING & VAN LINES2573469899783
REGIONS RELOCATIONS LLC36225821252578
RELIABLE MOVING SERVICES LLC35090991160912
RESPECT LLC DBA MOVER VAN LINES32834461038492
BELLERMAN TRANSPORT INC DBA RHINO RELOCATION2407374828305
RIGHT A-WAY MOVERS LLC32172711006090
RIGOS DELIVERY MOVING AND STORAGE INC DBA ALTAR BOYS MOVING2824890942690
RIVER MOVING INC33398011242080
R&M TRANSPORTATION INC DBA ENERGY MOVING SYSTEMS304681347672
ROAD TO LOAD BEST MOVERS LLC34042311096327
ROCKSTAR PRO MOVERS INC DBA ROCKSTAR PRO MOVERS27744641014857
ROMAN RELOCATION INC DBA SIMPLE MOVING34188751104622
SAFEBOUND LOGISTICS LLC DBA SAFEBOUND MOVING STORAGE2900155975408
SANNAH VAN LINES INC34677131134042
SKALYS MOVING XPRESS LLC40084981508595
SKY MOVING AND STORAGE LLC37310741317089
S & M RELO LLC32539561024604
SOCAL MOVING ENTERPRISE INC35525931190339
SONNY MOVING & STORAGE LLC35196631167819
LIGHTSHADOW L.L.C. DBA SOUTH VANLINES301395130672
SPARTAN TRANSPORTATION INC263046219674
SPARTAN TRANSPORTATION INC263046219674
SSM Moving, LLC29643286577
STAR USA MOVING LLC2354845806471
STATE TO STATE VAN LINES, LLC2049731719448
STREAMLINE MOVING AND STORAGE LLC303636942246
SUNSHINE MOVING SYSTEMS LLC3641291 
SUPER FRIENDS LOGISTICS LLC40004521503345
SUPREME RELOCATION SYSTEMS LLC33738831082068
TACOMA MOVERS LLC38722691418083
TBILISI EXPRESS LLC38273591387123
TEXAS RELOCATION VAN LINES LLC35270931172817
THA REAL TRUCKING LLC36801591279642
WE THE BEST MOVERS LLC40083261508479
THE MOVING BROTHERS LLC37202251309147
TIP TOP VAN LINES LLC309183372002
TOP OF THE LINE MOVING INC33499051070805
TOP MOVING VAN LINES LLC36273721241384
TOP MOVING USA LLC DBA TOP MOVING USA37059651298689
L AVIV SERVICES INCORPORATED DBA TOP NOTCH MOVERS SERVICES280034294249
TOP QUALITY MOVING AND STORAGE LLC36659251269277
TOP RATED MOVING VAN LINES LLC38001901367520
TO THE MOON SERVICES LLC36491601257368
TRANS VAN LINES LLC1496961562646
TRANST USA MOVERS INC39453051466505
TRUE WAY MOVING & STORAGE INC38891561429298
TRUSTED GOOD MOVERS LLC DBA HOUSEHOLD’S GOOD’S39243601466145
TRYZUB VAN LINES INC37686761334517
UNITED MOVERS LLC36701521272329
UNITED MOVERS TRANSPORTATION LLC3143785100959
UNITED PRO MOVERS LLC39689611482539
UNITED PRIME VAN LINES CORP DBA A PLUS MOVING35164141336618
UNLIMITED MOVING AND STORAGE LLC33806031084959
BUDGET EXPRESS MOVING & STORAGE INC DBA LOS ANGELES TRANSFER AND STORAGE2508398869797
UNITED SPEED MOVERS, INC2868936961621
UPSCALE MOVING INC DBA UPSCALE MOVING35835371211292
INTEGRITY VAN LINES INC DBA A PLUS MOVING AND STORAGE3174328121388
US MOVING FORWARD LLC39926981498296
US PRIME MOVERS INC38483221401881
VANGUARD LINES LLC40103931509821
VDMD VAN LINES RELOCATION INC26351361085526
VERONICA LINE INC36366891248083
PETRA MOVING LLC35130421163487
VISIONS MOVING & STORAGE LLC32394421017182
VAN LINES EXPRESS BRAND LLC36697421272040
VOLT RELOCATION LLC1318777502394
WAY 2 GO MOVING INC37971551428685
HARRCO TRANSPORTATION SERVICES INC DBA WE CARE FOR YOU2783594927303
WESTERN VAN LINES INC2129334741737
WE ARE THE BEST MOVING AND STORAGE LLC DBA WE ARE THE BEST MOVING AND STORAGE40083261508479
WITTY MOVERS AND DELIVERY2389922822420
YELLOW EAGLE RELOCATIONS LLC DBA INTERNATIONAL VAN LINES13638463795167
J T EXPRESS MOVING LLC1919241791763
ONE WAY MOVING LLC40709201546565
UMAI MOVERS LLC40436221530658
DIXIE MOVERS LLC DBA DIXIE MOVERS308032766319
AZIMUTH GROUP INC39321481457714
HAPPYWHEELSMOVING LLC34926621150051
WAYFLOWERS VAN LINES LLC313583695929
ROYS MOVING INC2428059842778

 

 

Order for Service

Your mover is required by law to prepare an order for service for your shipment . The following 14 elements should be listed on the order for service .

1 . Your mover’s name, address and the USDOT number assigned to your mover . 2 . Your name, address and if available, telephone number(s) .

3 . The name, address, and telephone number of the delivering mover’s office or agent at or nearest to the destination of your shipment .

4 . A telephone number where you may contact your mover or its designated agent .

5 . One of the following three dates and times:

a . The agreed-upon pickup date and delivery date of your move . b . The agreed-upon period(s) of the entire move .

c . If your mover is transporting the shipment on a guaranteed service basis, the guaranteed dates or periods of time for pickup, transportation, and delivery . Your mover must enter any penalty or per diem requirements upon the agreement under this item .

6 . The names and addresses of any other motor carriers, when known, that will participate in the transportation of your shipment .

7 . The form of payment your mover will accept at delivery . The payment information must be the same as was entered on the estimate .

8 . The terms and conditions for payment of the total charges, including notice of any minimum charges .

9 . The maximum amount your mover will demand, based on the mover’s estimate, at delivery to release the shipment, when transported on a collect-on-delivery basis .

10 . A complete description of any special or accessorial services ordered and minimum weight or volume charges applicable to the shipment .

11 . Any identification or registration number your mover assigns to the shipment .

12 . For non binding estimated charges, your mover’s reasonably accurate estimate of the amount of the charges, the method of payment of total charges, and the maximum amount (110 percent of the non-binding estimate) your mover will demand at the time of delivery for you to obtain possession of the shipment .

13 . For binding estimated charges, the amount of charges your mover will demand based upon the binding estimate and the terms of payment under the estimate .

14 . An indication of whether you request notification of the charges before delivery . You must provide your mover with contact information .

You are entitled to a copy of the order for service when it is prepared . The order for service is an important part of the contract (bill of lading) between you and the mover . Should you cancel or delay your shipment, or if you decide not to use the mover, you should promptly cancel the order . If you cancel your shipment more than three days after signing the order for service, you mover may charge you a penalty .

The order for service provides you with written confirmation of the services you have requested to be performed in conjunction with your shipment . This document lists the agreed dates for the pickup and delivery of your shipment, the amount of liability that you requested, along with any special services that you have ordered and a place and telephone number where the mover can contact you during the move .

The order for service also shows the charges that you may be assessed for your move . If you are moving under a non-binding estimate, the order for service will indicate the amount of the estimated non-binding charges, the method of payment for the charges, and additional charges that may occur prior to loading.

If you are moving under a binding estimate, the order for service will show the charges that you will be required to pay and the terms of payment . You and your mover must both sign the order for service .

If you or your mover changes any agreed upon dates for pickup or delivery of your shipment, or agree to any change in the non-binding estimate, your mover must prepare a written change to the order for service . The written change must be attached to the order for service .

 

Inventory

Your mover must prepare an inventory of your shipment . This is usually done at the time the mover loads your shipment . The mover is required to list any damage

or unusual wear to any items . The purpose is to make a record of the existence and condition of each item before it is moved .

After completing the inventory, both you and the mover must sign each page of the inventory . It is important that before signing you make sure the inventory lists every item in your shipment and that entries regarding the condition of each item are correct . You have the right to note any disagreement . When your shipment is

delivered, if an item is missing or damaged, your ability to recover from the mover for any loss or damage may depend on the notations made on this form .

The mover will give you a copy of each page of the inventory . Attach the complete inventory to your copy of the bill of lading . It is your receipt for the shipment .

At the time your shipment is delivered, it is your responsibility to check the items delivered against the items listed on your inventory . If new damage is discovered, make a record of it on the inventory form . Call the damage to the attention of the mover and request that a record of the damage is made on the mover’s copy of the inventory .

After the complete shipment is unloaded, the mover will request that you sign the mover’s copy of the inventory to show that you received the items listed .

Do not sign until you have assured yourself that it is accurate and that proper notations have been entered regarding any missing or damaged items .

Movers are prohibited from having you sign documents that release the mover from all liability for loss or damage to the shipment in exchange for delivery .

 

Bill of Lading

Your mover is required by law to prepare a bill of lading for your shipment . The bill of lading is the contract between you and the mover for the transportation of your shipment . The information on a bill of lading is required to be the same information shown on the order for service . The driver who loads your shipment must give you a copy of the bill of lading before or at the time of loading your shipment . The bill of

lading is an important document: do not lose or misplace your copy . Have it available until your shipment is delivered, all charges are paid, and all claims, if any, are settled .

IT IS YOUR RESPONSIBILITY TO READ THE BILL OF LADING BEFORE YOU ACCEPT IT

The bill of lading requires the mover to provide the service you requested and requires you to pay the charges for the service . It is your responsibility to understand the bill of

lading before you sign it . If you do not agree with something on the bill of lading, do not sign it until you are satisfied it is correct .

The bill of lading serves to identify the mover and specifies when the transportation is to be performed . Be sure that the portions of the bill of lading that note the dates when pickup and delivery are to be performed are completed and that you agree with the dates . It also specifies the terms and conditions for payment of the total charges and the maximum amount required to be paid at the time of delivery for shipments moving under a binding estimate . In the case of shipments moving under non-binding estimates, the bill of lading will not include a final calculation of charges because that cannot be determined until the shipment is weighed . However, the bill of lading must contain all relevant shipment information – except the shipment weight that will be determined after the shipment has been weighed and any unforeseen charges that occur in transit .

The bill of lading must include the following 14 elements .

1 . Your mover’s name and address, or the name and address of the mover issuing the bill of lading .

2 . The names and addresses of any other mover, when known, who will participate in the transportation of your shipment .

3 . The name, address, and telephone number of the office where you can contact the mover for matters relating to the transportation of the shipment .

4 . The form of payment your mover will accept at delivery . The payment information must be the same as entered on the estimate and order for service .

5 . When your mover transports your shipment under a collect-on-delivery basis, your name, address, and telephone number must be listed so the mover can notify you about the charges .

6 . For non-guaranteed service, the agreed-upon dates or period of time for pickup and delivery of the shipment .

7 . For guaranteed service, the dates for pickup and delivery and any penalty or per diem entitlements due you under the agreement .

8 . The actual date of pickup .

9 . The identification number(s) of the vehicles(s) in which your mover loads your shipment .

10 . The terms and conditions for payment of the total charges including notice of any minimum charges .

11 . The maximum amount your mover will demand from you, based on the mover’s estimate, at the time of delivery for you to obtain possession of your shipment, when your mover transports under a collect-on-delivery basis .

12 . Evidence of any insurance coverage sold to or procured for you from an independent insurer, including the amount of the premium for such insurance .

13 . Each attachment to the bill of lading . Each attachment is an integral part of the bill of lading contract . If not provided to you elsewhere by the mover, the following three items must be added as an attachment:

a . The binding or non-binding estimate b . The order for service

c . The inventory

14 . The two options for liability of which you will select either: Option 1) Full (Replacement) Value Protection or Option 2) Waiver of Full (Replacement) Value Protection .

The copy of the bill of lading must accompany your shipment at all times while in the possession of your mover or its agent(s) . When your mover loads the shipment, the bill of lading must be in the possession of the driver responsible for the shipment .

 

Freight Bill

At the time of payment of transportation charges, your mover must give you a freight bill identifying the service provided and the charge for each service . It is customary for most movers to use a copy of the bill of lading as a freight bill .

Except in those instances where a shipment is moving on a binding estimate, the freight bill must specifically identify each service performed, the rate or charge per service performed, and the total charges for each service . If this information is not on the freight bill, do not accept or pay the freight bill .

Your mover must deliver your shipment upon payment of 100 percent of a binding estimate or 110 percent of a non-binding estimate, plus the full cost of any additional services that you required after the contract was executed and any charges for impracticable operation, not to exceed 15 percent of all other charges due at delivery . If you do not pay the transportation charges due at the time of delivery, your mover has the right, under the bill of lading, to refuse to deliver your shipment . The mover may place your shipment in storage, at your expense, until the charges are paid .

On shipments paid in advance, your mover must present its freight bill for all transportation charges within 15 days of the date your mover delivered the shipment . This period excludes Saturdays, Sundays, and Federal holidays .

On shipments paid upon delivery, your mover must present its freight bill for all transportation charges on the date of delivery, or, at its discretion, within 15 days calculated from the date the shipment was delivered at your destination . This period excludes Saturdays, Sundays, and Federal holidays . Bills for additional charges based on the weight of the shipment will be presented after 30 days from delivery; charges for impracticable operations not paid at delivery are due within 30 days of the invoice .

Your mover’s freight bills and accompanying written notices must state the following five items:

1 . Penalties for late payment

2 . The period of time for any credit extended 3 . Service or finance charges

4 . Collection expense charges

5 . Any applicable discount terms

 

Weight Tickets

Your mover must obtain weight tickets if your shipment is moving under a non- binding estimate . Each time your shipment is weighed, a separate weight ticket must be obtained and signed by the weigh master . If both weighings are performed on

the same scale, one weight ticket may be used to record both weighings . The weight tickets must be presented with the freight bill . Each weight ticket must contain the following six items:

1 . The complete name and location of the scale . 2 . The date of each weighing .

3 . The identification of the weight entries as being the tare, gross, or net weights . 4 . The company or mover identification of the vehicle .

5 . The last name of the individual shipper as it appears on the bill of lading . 6 . The mover’s shipment registration or bill of lading number .

Additional information regarding weighing shipments is located later in this booklet .

 

Collection of Charges

Your mover must issue you an honest and truthful freight or expense bill for each shipment transported . When your shipment is delivered you will be expected to pay either: 1) 100 percent of the charges on your binding estimate, or 2) 110 percent of the charges on your non-binding estimate . You will also be requested to pay the charges for any services that you requested (for example, waiting time, an extra pickup or delivery, storage) after the contract with your mover was executed that were not included in the estimate, and any charges for services performed in conjunction with impracticable operations, not to exceed 15 percent of all other charges due at delivery . Your mover will bill you after your shipment is delivered for any remaining services .

You should verify in advance what method of payment your mover will accept . Your mover must note in writing on the order for service and the bill of lading the forms of payment they accept at delivery . Do not assume your mover will accept payment by credit card unless it is clearly indicated on the order for service and bill of lading .

If you do not pay the charges due at the time of delivery the mover has the right to refuse to deliver your shipment and to place it into storage at your expense until

the charges are paid . The regulations provide that when your mover arrives at the destination, the mover may collect the charges due before the shipment is unloaded from the truck .

If your shipment is transported by two or more trucks, the mover may require payment for each portion as it is delivered . You mover may delay the collection of all the charges until the entire shipment is delivered, at its discretion . When you order your move, you should ask the mover about this policy .

Your mover can only collect the charges on the percentage of the shipment that was successfully delivered . For example if you receive a binding estimate of $1,000 to move 1,000 pounds of your goods and 50 percent of that shipment is lost, then the mover can only collect 50 percent of the estimate or $500 . If the estimate is non- binding then only 50 percent of the actual charges, not to exceed 110 percent of the estimate can be collected which would be $550 .

Your mover is forbidden from collecting, or requiring you to pay, any freight charges (including any charges for accessorial or terminal services) when your shipment is totally lost or destroyed in transit, unless the loss or destruction was due to an act or omission by you .

 

Transportation of your Shipment

Pickup and Delivery

Before you move, be sure to reach an agreement with your mover on the dates for pickup and delivery of your shipment . It is your responsibility to determine on what date your shipment will be picked up and the date or timeframe you require delivery . Once an agreement is reached, your mover must enter those dates upon the order for service and the bill of lading . Upon loading your shipment, your mover is contractually bound to provide the service described in the bill of lading .

The mover might use the term “delivery spread” as the timeframe in which you can expect your shipment to be delivered . This means that your shipment could arrive anytime during the delivery spread . The mover will usually give you a 24-hour advance notice of when it plans to arrive with your shipment . At that time, you must be available to accept delivery or your shipment could be placed in storage at your expense .

When you and the mover agree to a delivery date, or to a range of dates, it is your responsibility to be available to accept delivery on any of those dates . The same applies when you and the mover agree to alternate delivery dates .

Do not agree to have your shipment picked up or delivered “as soon as possible .” The dates or periods you and your mover agree upon should be definite .

If you request the mover to change the dates for your shipment, most movers will agree to do so providing that the change will not result in unreasonable delay to their equipment or interfere with another customer’s move . However, the mover is not required to change the dates and can place your shipment in storage at your expense if you are unwilling or unable to accept delivery on the agreed dates .

The only reason your mover would be excused from providing a service as described in the bill of lading is because of “force majeure .” This is a legal term which means an unforeseen change of circumstances beyond the control of the mover . For example,

if there were a major snow storm that prevented your mover from servicing your shipment as outlined in the bill of lading, your mover would not be responsible for damages resulting from its nonperformance .

If your mover fails to pickup or deliver your shipment on the agreed date or during the delivery spread, and you have expenses that you otherwise would not have, you may be able to recover these expenses from the mover through a delay of shipment claim .

Ask your mover before you move what payment or other arrangements you can expect if your shipment is delayed through the fault of the mover .

Your mover must transport your household goods in a timely manner . This is also known as “reasonable dispatch service .” If you have arranged for a guaranteed delivery date, the terms of that agreement with your mover apply .

When your mover is unable to meet either the pickup or delivery dates or provide service during the periods of time specified in the bill of lading, your mover must notify you of the delay at the mover’s expense . The mover must advise you of the dates or periods of time it may be able to pickup and/or deliver your shipment . Your mover must provide this information in writing .

Early Delivery

If you are unable to accept delivery before the first day of the delivery spread, then your mover may place your shipment in storage in a warehouse located in proximity to the destination . If your mover exercises this option, your mover must immediately notify you of the name and address of the warehouse where your mover places your shipment . Your mover has full responsibility for the charges for re-delivery, handling, and storage until it makes the final delivery .

Storage in Transit

 

You may request your mover to store your household goods before delivering them . Your mover must notify you in writing or in person at least ten days before the expiration date of:

1 . The specified period of time when your mover is to hold your shipment in storage .

2 . The maximum period of time provided in its tariff for storage-in-transit .

If your mover holds your household goods in storage-in-transit for less than ten days, your mover must notify you, one day before the storage-in-transit period expires of the same information specified above .

When the storage period is about to expire, your mover must notify you in writing about the following four items:

1 . The date when storage-in-transit will covert to permanent storage .

2 . The existence of a nine-month period after the date of conversion to permanent storage, during which you may file claims against your mover for loss or damage occurring to your goods while in transit or during the storage- in-transit period .

3 . When your mover’s liability will end for loss and damage .

4 . When your shipment will become subject to the rules, regulations, and charges of the management of the storage facility .

Weighing Shipments

If your mover transports your household goods on a non-binding estimate, your mover must determine the actual weight of your shipment on a certified scale in order to calculate its lawful tariff charge . If your mover provided a binding estimate, the weight of the shipment will not affect the charges you will pay, so there is no requirement to weigh shipments moving under binding estimates .

Most movers have a minimum weight charge for transporting a shipment . If your shipment appears to weigh less than the mover’s minimum weight, your mover must state the minimum cost on the order for service . Should your mover fail to advise you of the minimum charges and your shipment is less than the minimum weight, your mover must base your final charges upon the actual weight, not upon the minimum weight .

Usually, your shipment will be weighed in the city or local area where the shipment originates . The driver has the truck weighed before coming to your residence and then has it weighed again after your shipment has been loaded . The difference in these two weights is the weight of your shipment .

The mover may also weigh your shipment at destination when the shipment is delivered . The driver will have the truck weighed with your shipment on board and then weighed a second time after your shipment has been unloaded . Each time

a weighing is performed, the driver is required to obtain an official weight ticket signed by the weigh master of a certified scale and a copy of the weight tickets must accompany your copy of the bill of lading . Shipments of less than 3,000 pounds may be weighed on a certified warehouse scale .

You have the right, and your mover must inform you of your right, to observe all weighing of your shipment . Your mover must tell you where and when each weighing will occur . Your mover must give you a reasonable opportunity to be present to observe the weighing . You may waive your right to observe weighing; however, you must waive that right in writing .

If your shipment is weighed at origin and you believe that the weight may not be accurate, you have the right to request that the shipment be reweighed before it is unloaded . The mover is not permitted to charge you for the reweighing, but the final charges due will be based on the reweigh weight, even if it is more than the initial weight .

If you request notification of the actual weight and charges of your shipment, your mover must comply with your request if it is moving your household goods on a collect-on-delivery basis . This requirement is conditioned upon you supplying your mover with contact information .

You must receive the mover’s notification at least 24-hours before the scheduled delivery, excluding Saturdays, Sundays, and Federal holidays .

Your mover may disregard this 24-hour notification requirement on shipments subject to one of the following three situations:

1 . When your mover weighs your shipment at destination .

2 . When pickup and delivery encompasses two consecutive weekdays, if you agree .

3 . When the maximum payment at time of delivery is 110 percent of the estimated charges, if you agree .

Resolving Disputes with your Mover

The FMCSA maintains regulations to govern the processing of loss and damage claims, however, we cannot resolve these claims on your behalf . If you cannot reach a

settlement with your mover, you have the right to request arbitration from your mover . All movers are required to participate in an arbitration program and your mover is required to provide you with a summary of its arbitration program before you sign an order for service .

Arbitration gives you the opportunity to settle loss or damage claims and certain types of disputed charges through a neutral arbitrator . You may find submitting your claim to arbitration is a less expensive and more convenient way to seek recovery of your

claim than filing suit in court . Arbitration is not mandatory for you but it may be for your mover . If you request arbitration for a claim for $10,000 or less, the mover must agree to arbitration and the arbitrator’s decision is binding on the parties . However, the mover is not required to agree to arbitration if the claim exceeds $10,000 . If the mover does agree, the arbitrator’s decision will be binding on both you and the mover .

You may choose to pursue a civil action in an appropriate court having legal jurisdiction in lieu of arbitration . Legal action may be initiated by filing a claim in your State and serving papers on the mover’s process agent in that State . You may obtain the mover’s process agent information in your State by contacting FMCSA at (866) 637-0635 . You may also obtain the name of a process agent via the internet by following the instructions below .

1 . Go to http://li-public.fmcsa.dot.gov

2 . Scroll to the bottom of the page and click on CONTINUE

3 . At the top of the screen click on CHOOSE MENU OPTION, for the drop down box and select CARRIER SEARCH, then press GO

4 . Type in the USDOT or MC number for the carrier 5 . Click on HTML

6 . Scroll to the bottom of the page, see BLANKET COMPANY, and click on the link .

7 . You will see a list of process agents by State, locate the process agent for your State .

The FMCSA cannot settle your dispute with your mover.

You must resolve your own loss and damage and/or moving charge disputes with your mover . You entered into a contractual agreement with you mover . Therefore, you are bound by each of the following three terms and conditions:

1 . The terms and conditions you negotiated before your move .

2 . The terms and conditions you accepted when you signed the bill of lading .

3 . The terms and conditions you accepted when you signed for delivery of your shipment .

You have the right to take your mover to court or request arbitration from your mover to settle a dispute .

If your mover refuses to deliver your shipment unless you pay an amount the mover is not entitled to charge – contact FMCSA immediately at (888) 368-7238 .

Important Points to Remember

1 . Movers must give written estimates . The estimates may be either binding or non-binding . Non-binding estimates are “approximations” only and the actual transportation charges you are eventually required to pay may be higher than the estimated price .

2 . Do not sign blank or incomplete documents. Verify the document is complete before you sign . The only information that might not appear in your moving paperwork is: the actual weight of your shipment, in the case of a non- binding estimate, and unforeseen charges that occur in transit .

3 . Be sure you understand the mover’s responsibility for loss or damage, and request an explanation of the difference between valuation and actual insurance .

4 . Understand the type of liability you sign for . Ask yourself if 60 cents per pound is enough coverage for your household goods or whether you need to purchase additional valuation .

5 . Notify your mover if you have high value items . High value items are valued at more than $100 per pound per item .

6 . You have the right to be present each time your shipment is weighed . You also have the right to request a reweigh at no charge .

7 . Confirm with your mover the types of payment acceptable when your shipment is delivered .

8 . Consider requesting arbitration to settle disputed claims with your mover . 9 . You should know if the company you are dealing with is a household goods

motor carrier (mover) or household goods broker, and if they are registered

with FMCSA . Go to www.protectyourmove.gov for this information .

10 . Do not sign the delivery receipt if it contains any language releasing or discharging your mover or its agents from liability . Strike out such language before signing, or refuse delivery if the mover refuses to provide a proper delivery receipt .

Definitions used in this Booklet

Accessorial (additional) services – These are services other than line-haul transportation, such as packing, unpacking, appliance servicing, or piano carrying that you request to be performed or are necessary because of landlord requirements or other special circumstances . Charges for these services may be in addition to the line- haul charges .

Advanced Charges – Charges for services performed by someone other than the mover . A professional, craftsman, or other third party may perform these services at your request . The mover pays for these services and adds the charges to your bill of lading .

Agent – A local moving company authorized to act on behalf of a larger national company .

Appliance Service by Third Party – The preparation of major electrical appliances to make them safe for transportation . Charges for these services may be in addition to the line-haul charges .

Bill of Lading – The receipt for your shipment and the contract for its transportation .

Broker – A company that arranges for the transportation of household goods by a registered moving company .

Carrier – The mover transporting your household goods .

Cash on Delivery (COD) – This means payment is required at the time of delivery at the destination residence (or warehouse) .

Certified Scale – Any scale designed for weighing motor vehicles, including trailers or semitrailers not attached to a tractor, and certified by an authorized scale inspection and licensing authority . A certified scale may also be a platform or warehouse type scale that is properly inspected and certified .

Commercial Zone – A commercial zone is roughly equivalent to the local metropolitan area of a city or town . Moves that cross state lines within these zones are exempt from FMCSA jurisdiction and, therefore, the moves are not subject to FMCSA regulations .

For example, a move between Brooklyn, New York, and Hackensack, New Jersey, would be considered to be within the New York City commercial zone . Although it crossed states lines, this move would not be subject to FMCSA regulations .

Estimate, Binding – This is a written agreement made in advance with your mover . It guarantees the total cost of the move based upon the quantities and services shown on the estimate .

Estimate, Non-Binding – This is what your mover believes the cost will be, based upon the estimated weight of the shipment and the services requested . A non-binding estimate is not binding on the mover . The final charges will be based upon the actual weight of your shipment, the services provided, and the tariff provisions in effect .

Expedited Service – An agreement with the mover to perform transportation by a set date in exchange for an agreed upon additional charge .

Flight Charge – An additional charge for carrying items up or down flights of stairs . Charges for these services may be in addition to the line-haul charges .

Guaranteed Pickup and/or Delivery Service – An additional level of service featuring guaranteed dates of service . Your mover will provide reimbursement to you for delays . This service may be subject to minimum weight requirements .

High-Value Article – These are items valued at more than $100 per pound .

Household Goods – As used in connection with transportation, household goods are the personal effects or property used, or to be used, in a dwelling, when part of the equipment or supplies of the dwelling belong to an individual shipper . Transporting of the household goods must be arranged for and paid by you or another individual on your behalf .

Household Goods Motor Carrier – A motor carrier that, in the normal course of its business of providing transportation of household goods, offers some or all of the following additional services: (1) Binding and Non-binding estimates, (2) Inventorying,

(3) Protective packing and unpacking of individual items at personal residences, and (4) Loading and unloading at personal residences . The term does not include a

motor carrier when the motor carrier provides transportation of household goods in containers or trailers that are entirely loaded and unloaded by an individual (other than an employee or agent of the motor carrier) .

Individual Shipper – Any person who:

1 . Is the shipper, consignor, or consignee of a household goods shipment;

2 . Is identified as the shipper, consignor, or consignee on the face of the bill of lading;

3 . Owns the household goods being transported; and 4 . Pays his or her own tariff transportation charges .

Impracticable Operations – Conditions which make it physically impossible for the mover to perform pickup or delivery with its normally assigned road-haul equipment so that the mover is required to use specialized equipment and/or additional labor to complete pickup or delivery of your shipment . A mover may require payment of additional charges for services required due to impracticable operations, even if you do not request these services . The specific services considered to be impracticable operations by your mover are defined in your mover’s tariff .

Inventory – The detailed list of your household goods showing the number and condition of each item .

Line-Haul Charges – The charges for the transportation portion of your move . There may be additional charges that apply for accessorial services, such as climbing stairs, using elevators, storage or other charges .

Long Carry – A charge for carrying articles excessive distances between the mover’s vehicle and your residence . Charges for these services may be in addition to the line- haul charges .

May – An option . You or your mover can do something, but it is not a requirement .

Mover – A household goods motor carrier and its household goods agents .

Must – A legal or regulatory obligation . You or your mover are required do something .

Order for Service – The document authorizing the mover to provide all of the services described in your mover’s estimate .

Order (Bill of Lading) Number – The number used to identify and track your shipment .

Peak Season Rates – Higher line-haul charges that may be applicable during busy moving season (usually between May and September .)

Pickup and Delivery Charges – Separate transportation charges applicable for transporting your shipment between the storage-in-transit warehouse and your residence .

Reasonable dispatch – The performance of transportation on the dates, or during the period of time, agreed upon by you and your mover as shown on the Order for Service and/or the Bill of Lading . The term “reasonable dispatch” excludes transportation provided under your mover’s tariff provisions requiring guaranteed service dates .

Shipment – Your personal property (household goods) that is being transported from your origin address to your destination address .

Should – A recommendation . We recommend you or your mover do something, but it is not a requirement .

Storage-In-Transit (SIT) – The temporary warehouse storage of your shipment, pending further transportation, with or without notification to you .

SurfaceTransportation Board – The federal agency that regulates household goods mover tariffs, among other responsibilities . The Surface Transportation Board’s address is: 395 E Street, SW, Washington, DC 20423-0001, telephone (202) 245-0245, and website www.stb.dot.gov .

Tariff – A document, issued by the mover, containing rates, rules, regulations, classifications, or other provisions . The Surface Transportation Board requires that a tariff contain three specific items . First it must contain an accurate description of the services the mover offers to the public . Second, it must contain the specific applicable rates (or the basis for calculating the specific applicable rates) and service terms for services offered to the public . Third, the mover’s tariff must be arranged in a way

that allows you to determine the exact rate(s) and service terms applicable to your shipment .

Valuation – The monetary value that you declare for your shipment . This is the maximum amount that your mover is liable for in the event of loss or damage to your shipment .

Warehouse Handling Charge – The charge that may be applicable each time SIT service is provided . Charges for these services may be in addition to the line-haul charges .

We, Us, and Our – The Federal Motor Carrier Safety Administration (FMCSA) .

You and Your – You are an individual shipper of household goods . You are a consignor or consignee of a household goods shipment and your mover identifies you as such in the bill of lading contract . You own the shipment being transported and pay the transportation charge .

You may find other terms used in this booklet defined by Federal statute, 49 U .S .C . § 13102 or Federal regulation, 49 CFR part 375 . This statute controls the definitions in this booklet . Terms in this booklet that are not defined in the statute or regulations will have the ordinary practical meaning .